Summary Page in Plans Not Reflecting Correct Information

[Shafaquth, Simrin]

The summary page in Jira is not reflecting the correct information. For example, my project has 100 issues, but only 80 of them are displayed on the summary page. However, all issues appear on the timeline page.

Additionally, the summary page only shows statuses like "To Do," "In Progress," and "Done," while the timeline page displays all statuses, including "New," "Refined," "Assigned," "In Progress," and "Closed." Is this discrepancy due to a mismatch in statuses? If so, how can we match the statuses between the summary and timeline pages?

[Trudy Claspill]

Hello @Shafaquth, Simrin 

Welcome to the Atlassian community.

How are you accessing this Summary page? Are you accessing it from a Plan under the Plans menu, or is it a Summary page accessed through a Business/Work Management project?

Can you provide some screen images and point out where on that page these discrepancies are appearing?

With regard to seeing only To Do, In Progress, and Done...

Each individual issue status is a member of a Status Category. The Status Categories are named To Do, In Progress, and Done. Each category has an associated color; gray, blue, and green, respectively. In some locations on the Summary page you may be seeing a roll-up of the issues based on their associated Status Category rather then the individua status values.