Suddenly error message "Category needed" when creating a new issue

[Tobias Stoll]

Since a few days I cannot create new issues in my project (no user). It always comes the error message that a category would have to be selected. This was not the case until now and we have no categories defined in the project.

Now I have tried in vain to introduce categories, but in the selection field of the issue still no category can be selected.

What is the reason that this field suddenly becomes a mandatory field and can I reset this?

Thank you very much

[Magdalena Zhisheva · Accepted solution]

Hi @Tobias Stoll

It seems to be a know Atlassian issue: https://jira.atlassian.com/browse/JSWCLOUD-24061 

Workaround

Please create a Support Ticket with us and mention JSWCLOUD-24061 if you are experiencing this issue.

[Tobias Stoll]

Tank you @Magdalena Zhisheva 

[Trudy Claspill · Accepted solution]

@Tobias Stoll 

I have seen this new issue created in Atlassian's backlog:

https://jira.atlassian.com/browse/JSWCLOUD-24061

It includes this:

Workaround

Please create a Support Ticket with us and mention JSWCLOUD-24061 if you are experiencing this issue.

[Rilwan Ahmed · Accepted solution]

Hi @Tobias Stoll ,

Welcome to the community !!

Few days back one more user reported the same issue here.

If there are no validators added for the create transition of your workflow,  I would suggest to contact Atlassian support directly https://support.atlassian.com/contact/ 

[Tobias Stoll]

Thanks. I have checked the Workflow and there ist no validation or condition - only one with the right to create an new issue

[Tom Lister]

Does your project have a shared field configuration?
Has someone changed the configuration to make Category a mandatory field?
Check the custom field settings for Category to see where else it might be used.

[Tobias Stoll]

Hi Tom,

unfortunately ist the German Version, but there ist no Option to change the field settings.

"This configuration item has been locked by Jira or one of its plug-ins. Its configuration cannot be changed."

[Magdalena Zhisheva]

Hey @Tobias Stoll , can you send a screenshot of the same options but the screen tab?

[Tobias Stoll]

Hey @Magdalena Zhisheva here the "german" screens - do you need translation?

[Magdalena Zhisheva]

Hi @Tobias Stoll ,
Got it, thank you! :) I remembered my classes in German 10+ years ago :D 

Can you go to Project settings -> Issues -> Fields -> Edit and then see if the field is a required one from there?

[Tobias Stoll]

Hi Magdalena, thank you so much!

The field is locked and I can't change anything about this.

[Magdalena Zhisheva]

Hi @Tobias Stoll ,

Hope you are fine?
Can you send a screenshot of that field and the error message?

Also, are you facing this problem in Team-managed or company-managed project?

[Tobias Stoll]

Hi Magdalena,

I'm fine thanks! Hope your fine too!

Its a company managed project.