Suddenly I cant use "Actions -> Log Time" on our tickets. How can I Log time?

[Deleted user]

I have ticket/issue open in my browser, I select "..." (actions) at the top right corner, I select "Log Time", same as I do every day for the last 3 years, and time dialog appears, but instantly disapears again, but page background stays "grayed".

I'm using firefox 102.14.0esr (64-bit)

I tried to log time using Timesheet, but it doesn't work either - it opens dialog and see editbox for the time (lighht orange background), but I can't enter anything in there.

[Trudy Claspill]

Hello @[deleted] 

Welcome to the Atlassian community.

Have you tried a different browser?

Are there other users that use the same browser as you that are/aren't experiencing the problem?

[Deleted user]

No, I haven't tried different browser, but I'm pretty sure (bugs in js console) it's because I have a firefox - I can put the js console errors here (I didn't at first, because there's a lot of them and I don't know which are significant), if it helps. And I know about no other users that has the same problem.

[Deleted user]

btw, I was able to log file using timesheet finaly, but "Actions->Log Time" still does the same thing (shows a dialog for a split second then the dialog is gone)

[Deleted user]

And now Actions -> Log Time works again - I don't know if you're responsible for the fix - but if you are, thanks!

[Trudy Claspill]

I am not responsible for the "fix".

I am just another user of the Atlassian products, not a member of the Atlassian support team. I don't have access to your environment.