Subscription related

[Vijay Kothekar]

Team - We have subscribed under standard plan. However, unable to add users from than 13

Any suggestions.

[Daniel Ebers]

Hi Vijay,

welcome to the Atlassian Community!

I understood that after the 13th user no further user can be added.
Is there any error message you are receiving? Or in other words: how does the trouble show up exactly?

I assume you go with this guide?
https://support.atlassian.com/jira-core-cloud/docs/add-new-users/

Probably you also could attach a screenshot?

Regards,
Daniel