Sub-tasks are missing from parent issue details

[Tim Reiking]

A developer removed the sub-tasks panel from the parent issue details page. It now needs to be restored and the developer is no longer with the company to explain how the panel was removed. I have looked at https://confluence.atlassian.com/jirakb/sub-task-view-disappeared-in-parent-issue-211650698.html, but I'm not able to find the files it describes. 

It doesn't seem to be something in the field configuration that is manipulable or something that can be changed in the UI. I'm currently working on getting server access to see if a jsp, or other file, was changed to remove the panel from the parent.

Any insight into this would be greatly helpful.

Thanks,
Tim 

[Tim Reiking · Accepted solution]

The system is using a custom field created from the Issue Matrix add on to show information about sub-tasks. There is a configuration that is part of the Issue Matrix field that was hiding the sub-tasks panel. Thank you for your support.

[Nic Brough -Adaptavist-]

Jira won't do that off-the-shelf, you would have to hack something.

Three possibilities are:

1.  They identified the module that provides the panel and disabled it.  I'm not sure this is entirely possible, but I would take a rummage through the system add-ons to see if anything is disabled

2.  Javascript bodge - check the announcement banner

3.  Direct code hack - start with a look at "modified files" listed in the Admin -> System info page.

[Tim Reiking]

Nic, 

Thanks for the items to try.

1. There were no modules that were not disabled beyond an OOTB installation
2. Nothing in the announcement banner
3. There were no modified files on the system other than jira-config.properties

None of the installed add-ons lead me to believe they would do it either. Here is the list in case I missed something:

• JIRA Suite Utilities
• JIRA TraceabilityX Plugin
• Actions for JIRA Service Desk
• Auditor for Jira
• Automation Lite for Jira
• Extension for JIRA Service Desk
• Issue Matrix
• Jira Misc Workflow Extensions
• JIRA Suite Utilities
• JIRA Workflow Toolbox
• Bob Swift Atlassian Add-ons - Clone Plus for JIRA
• CFR Part 11 Compliance E-Signatures for JIRA
• User Switcher for JIRA

Any thoughts would be greatly appreciated.

[Nic Brough -Adaptavist-]

I can't think of any other way to remove the panel, other than have no sub-tasks (in which case the panel is hidden until the first one is created)

I think we'd like to see an issue that demonstrably has sub-tasks viewed through some other route and then the display where the panel is missing.