Sub-task automation

[Demetri Mallous]

Hello, I'm trying to figure out if my idea is possible within JIRA.

Here it goes,

During a ticket request via the portal, I would like certain fields based on the answer (multiple choice) to create a sub-task within the main ticket and automatically assign that sub-task to a particular agent. 

[Thiago Wenceslau -Appfire-]

I’m Thiago, a support engineer at Appfire.

Yes it is possible using default Jira Automation, It would look similar to this:



If you are considering using third-party apps, please check out JMWE (Jira Misc Workflow Extensions), It augments Jira’s core automation engine and broadens workflow customization.

Best regards, Appfire support team.

[Chris Rogers]

Hi @Demetri Mallous 

That is absolutely possible with Jira automation.  You can set this up with an if/else condition to check the options in your first question, then have automation create the sub-task and update any fields you'd like in that sub-task, including the assignee.