Storage stuck at 2 GB on Jira Cloud Free plan even after deleting attachments

[admin]

Hi Atlassian Team,
We are on Jira Cloud Free Plan.
We deleted many attachments and our actual attachment size is now around 1.3 GB, but Jira still shows that we exceeded the 2 GB storage limit and does not allow new uploads.

The storage meter is not refreshing.
Could you please run:
1. Media store cleanup
2. Orphaned attachment purge
3. Storage index recount

Site URL: https://inno8ive.atlassian.net/

Thank you!

[Trudy Claspill]

Hello @admin 

Welcome to the Atlassian community.

We are a user community, using our own Jira instances. We don't have access to your instance.

Be advised that it can take time for the Storage assessment to be updated after you delete items. I have not found any documentation that specifies exactly how long it takes, but I have seen suggestions that it may take a day or two for the Storage assessment to be updated.

[admin]

@Trudy Claspill I deleted the attachments around 48 hours back and still don't see the storage getting updated. Neither I see an option to contact support. Everything redirects me to Atlassian community, which is why I posted this here hoping someone from Atlassian support will help sort this.

[Trudy Claspill]

You are redirected to the Community because opening Atlassian Technical Support cases is offered only to customers that pay for their subscriptions.

I have flagged your post here to raise it to the attention of Atlassian team members. They usually respond within 2 business days.