Storage stuck at 2 GB on Jira Cloud Free plan even after deleting attachments

[admin]

Hi Atlassian Team,
We are on Jira Cloud Free Plan.
We deleted many attachments and our actual attachment size is now around 1.3 GB, but Jira still shows that we exceeded the 2 GB storage limit and does not allow new uploads.

The storage meter is not refreshing.
Could you please run:
1. Media store cleanup
2. Orphaned attachment purge
3. Storage index recount

Site URL: https://inno8ive.atlassian.net/

Thank you!

[Shalini Pradhan · Accepted solution]

Hello @admin ,

Good day! Welcome to Atlassian Community :)

Can you navigate to your site -> Site settings -> Jira Apps -> Storage Management ? You will see list of 10 workitems with maximum attachment storage size. Can you delete them and see if that works? Also it takes some time to reflect the actual storage post cleanup

[admin]

@Shalini Pradhan I have deleted around 20 attachments 10 days back. Still it says the storage is full. I have tried deleting more attachments today but still the same.

[Shalini Pradhan]

@admin 

We have created a support ticket, an engineer will reach out to you soon!

[Trudy Claspill]

Hello @admin 

Welcome to the Atlassian community.

We are a user community, using our own Jira instances. We don't have access to your instance.

Be advised that it can take time for the Storage assessment to be updated after you delete items. I have not found any documentation that specifies exactly how long it takes, but I have seen suggestions that it may take a day or two for the Storage assessment to be updated.

[admin]

@Trudy Claspill I deleted the attachments around 48 hours back and still don't see the storage getting updated. Neither I see an option to contact support. Everything redirects me to Atlassian community, which is why I posted this here hoping someone from Atlassian support will help sort this.

[Trudy Claspill]

You are redirected to the Community because opening Atlassian Technical Support cases is offered only to customers that pay for their subscriptions.

I have flagged your post here to raise it to the attention of Atlassian team members. They usually respond within 2 business days.

[Thomas Anderson]

On the Jira Cloud Free plan, storage usage doesn’t update in real time. After deleting attachments, it can take 24–72 hours (sometimes longer) for Atlassian’s backend jobs to run and refresh the storage meter. There’s no way for users or community members to manually trigger media cleanup, orphaned attachment purges, or a storage recount, those processes run automatically on Atlassian’s side. If it doesn’t correct itself after a few days, the only option is to contact Atlassian Support (or temporarily upgrade the plan to regain upload access).