Stopped receiving notification emails

[Erik Chan]

I'm having trouble receiving notification emails from both jira and bitbucket. 

I believe my email erik@swapbox.xyz is on the email suppression list. Is it possible to take me off the list? Would be great if any other emails from @swapbox.xyz also get removed this list

[Andy Heinzer · Accepted solution]

Hi @Erik Chan 

I found there was a suppression on your email address.  There was a bounce message of

550 5.1.1  Recipient address rejected: User unknown in virtual mailbox table

I have cleared this suppression from our side.  I did not locate any other suppressions on your domain.

You should be able to receive notifications again now.

Andy

[Erik Chan]

Thanks!

[Dave Liao]

@Erik Chan - I just escalated this thread to Atlassian. They should be able to help you out!

[Erik Chan]

Thanks much appreciated