Staus and resolutions

[Eduardo Rodrigues]

Hi,

If I understand correctly, to mark a story as `Won't do`, the correct way should be status (not status category) `Done` and resolution `Won't do`

Is that correct?

How do I configure the workflow or story to achieve that?

Tks

[Rilwan Ahmed]

Hi @Eduardo Rodrigues ,

You should set resolution field with value "Won't Do" when you change ticket status to "Closed/Resolved". Resolution field value is used in many filters like assigned to me, Open tickets etc. 

You can add a transition screen with "Resolution" field in it for the required transitions. 

Go through below link for Best practices on using the "Resolution" field.
https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html