Status organizer/optimizer

[Pankaj Mehta]

Is there a way to re-sort. organize the custom statuses added to the jira cloud instance? The default jira report seem to use the show status column in random order depending on how the status categories are organized. Please advise on how to arrange the statuses from To-Do, In Progress and Done in that order.

Thanks

Pankaj

[Trudy Claspill]

Hello @Pankaj Mehta 

Welcome to the Atlassian community.

To which "default jira report" are you referring? Can you provide a screen image?

Does his concern data from a Company Managed project or a Team Managed project or both types of projects in the same report?

[Pankaj Mehta]

I meant dashboards that use the native gadgets  for eg: a two-dimensional gadget was used to create a dashboard for release vs status 

The header shows statuses not in the status category order and there is no way to arrange these from To-Do to Done.

Thanks

[Pankaj Mehta]

This dashboard shows data for a company managed project.

[Trudy Claspill]

For data from Company Managed projects when you elect to sort the Statuses in Natural order then they will be sorted based on their order in the global Statuses page:

https://<yourBaseURL>/secure/admin/ViewStatuses.jspa

You can reorder the statuses on that page to change the Natural ordering of them in dashboard gadgets. Such changes will affect all such configured gadgets.

[Pankaj Mehta]

We have about 150+ custom statuses to rearrange in that view and moving each one with the up-down arrow is not feasible. Is there anything like the "move to position" option that we have for Select List type field.

[Trudy Claspill]

Unfortunately, no, there is not an easier way in the UI to reorder the statuses.

There is a change request about that to which you can add your vote:

https://jira.atlassian.com/browse/JRACLOUD-69156

You may want to consider if all those statuses are really needed, and why they are really needed. Could you go through a consolidation process to reduce the overall number of statuses (realizing that could impact filters, automations, workflows, etc)? Do you have lots of "done" statuses that should instead be Resolutions values for a more generic "done" status?

[Trudy Claspill]

Hello @Pankaj Mehta 

Do you have additional questions on this topic?

If the information I provided adequately addressed your questions, please consider clicking on the Accept Answer button above my responses. That will also mark your Question as Solved.

[Pankaj Mehta]

How do i set multiple resolution values for the "Done" status? And make sure the correct resolution value is picked?

[Trudy Claspill]

Hello @Pankaj Mehta 

For Team Managed projects it is not currently possible to have multiple values available for Resolution. There is a change request about that here:

https://jira.atlassian.com/browse/JRACLOUD-92747

For Company Managed projects you can add more Resolution values following the guidance in this document:

https://support.atlassian.com/jira-cloud-administration/docs/add-edit-or-delete-resolutions/

You can modify the Workflow for Company Managed projects so that when an issue transitions to a particular Status the workflow automatically sets the Resolution field, or presents a screen allowing the user to set the Resolution field. You can find guidance on that in this document.

https://support.atlassian.com/jira-cloud-administration/docs/configure-resolutions-in-a-jira-workflow/