Status field not visible in Custom Charts dashboards

[Goli_ Raja]

Issue: Status field not visible in Custom Charts dashboards

Details:

- Status is visible in Issue Navigator and filters

- Not visible in Custom Charts dashboards

- Started after weekend (no config changes)

Suspected cause: - Jira / Custom Charts plugin issue after recent release

[Arkadiusz Wroblewski]

Hello @Goli_ Raja 

Since Status is still visible in the Issue Navigator, the field itself is fine. The key is determining if this issue is global or isolated to the Custom Charts app.

Add a native Jira gadget (like a Pie Chart) using the same filter. When Status works there, the issue is within the Custom Charts app layer. If that's the case, try creating a brand-new gadget from scratch or checking for recent app updates under Manage apps.

In case native gadgets work, raise a ticket with Custom Charts / Tempo Support. If native gadgets also fail to see the Status field, contact Atlassian Support instead. Provide them with your JQL and a screenshot of the missing dropdown.

Best,

Arkadiusz🤠