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Sprint report missing 'Completed cases' even though all cases were completed with resolution = Done

Laura Rampey March 23, 2020

For some reason, one of my projects is only showing issues that were not completed/removed from the sprint after the sprint was ended. I'm not sure if I call myself a jira expert but I'm pretty familiar with how sprints work and I'm more curious if there's a bug that I uncovered.

 

1. I only have the 'Closed' status in the rightmost column and it shows 'green' for done

2. I verified that I only have one status with the statusCategory of done (I changed this because I thought it might have been an issue)

3. This has worked in the past, it only stopped working after a sprint we had in February

4. When I do a JQL of all the issues in the sprint they all show as 'Closed' (my done status) and Resolution = Done and they are definitely all still assigned to that sprint.

 

This seems pretty bizarre, I don't use these sprint reports very often but I do frequent the velocity report which is also equally affected by this. As far as I know, no one in the organization has made changes, I'm typically the only one making changes to how Jira is configured but other people do have admin access.

 

Any ideas or obvious things I'm missing? I have a different project that is similarly configured and it appears to be working fine.

2 answers

0 votes
Laura Rampey March 23, 2020

Good news is it looks like the issue has resolved itself without changing anytime.. Maybe time was a factor in terms of when the sprint was closed and when the report was being generated?

0 votes
Jack Brickey
Community Champion
March 23, 2020

Hi Laura, it seems you have been rather thorough. However, I’m not sure what you mean by “my project is only showing issues that were not completed/removed from the sprint after the sprint was ended.”. Can you elaborate on exactly what you are seeing? Maybe a screenshot?

Laura Rampey March 23, 2020

I tried to attach something but was having a hard time finding the attach button, here's an example of what I was referring to.

 

"Completed Issues" section was completely missing up until an hour ago.

 

jira-4.png

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