Something's gone wrong An error occurred on our end. Refresh the page and try again

[Matty Plummer]

I have created a new issue type in my team's project. When I try to create a `Note` on our board, I receive an error message stating an error has occurred and to refresh the page. 

I have tried clearing my browser (Edge) cache, using incognito mode, logging out and back in but with no luck. Other team members are experiencing the same issue for this issue type. I do not receive this error when trying to create an issue type of Task on the same board. There are no filters on the board. 

Issue Configuration:

Error Message:

[Tomislav Tobijas]

Hi @Matty Plummer ,

I see that you're using team-managed project.

As probably a bit more information is needed to provide some specific support here, I would recommend checking the following:

• Workflows for each issue type (if they are using different workflows)
• Column and status mapping on the board
• Additionally, you mentioned you cannot create this particular issue type from the board - are we talking about that "+ Create issue" button on the board column or something else? Can you try creating an issue from the "Create" button in the Jira main navigation (top horizontal bar)?

Cheers,
Tom

[mohd ikramuddin]

But, how can we solve the issue of creating from the board? 

[Tomislav Tobijas]

@mohd ikramuddin do you receive the same message when trying to create an item from the board?

If so, this probably requires deeper analysis - for example, how the board is configured? Can you create an item from the regular create screen? Are there any required fields on create screen? How's the permission scheme configured (in case of company-managed projects)?...

This warning/error message isn't really saying much :/