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Some users recieving "You have work due" for work items in Done status

Petra
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July 22, 2026

Hello,

 

we have a strange bug regarding users receiving "You have work due" emails for tasks that are in status Done.

We do not have any notifications/workflows/automations tied to the Due date field.

The workflow that is triggered by status change has one step, and that is to set Resolution field to Done when the work item transitions to Done status or clears the Resolution field when the status is set to any other state.

What settings are we missing or where are the settings for what email is set when?

 

Thank you,

Petra

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