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Some usage issues

Delmore Du
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 14, 2026

Hello Jira Support Team,

I encountered the following problems while using Jira, and I would like to know how to resolve them?

1. The question list does not display correctly after entering Jira;

2. Some options are not displayed correctly when asking a question;

3. I cannot add comments after searching through past questions.

2 answers

3 votes
Marc -Devoteam-
Community Champion
August 14, 2026

Hi @Delmore Du 

Can you provide more context, screenshots fro example.

Terminology is important, Jira has no questions, Jira has work Item are you referring to thoses?

What is no listing correctly, what options are missing this can be do to configuration and commenting on past issues, is possible restricted based on the status of the work item.

Best is to reach out to the Jira administrator of the instance an relay your questions there.

Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian. We don't have access to your environment.

This community is an open public forum.

Delmore Du
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 17, 2026

Hello @Marc -Devoteam- 

The current problem is as follows:

 

The page cannot be scrolled down normally, and replies or comments cannot be viewed. See the image below.

image.pngI cannot add comments after searching through past questions.As shown in the picture below.

image.png

0 votes
Delmore Du
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 14, 2026

Hello Marc,

1. The question list does not display correctly after entering Jira;image.png

2. Some options are not displayed correctly when asking a question;image.png

3. I cannot add comments after searching through past questions.

image.png

 

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