Some of my issue types wont trigger automation

[Kristian Partl]

Hello,
I got problem with automation.
I got couple issue types in project, for testing purposes I have created a simple automation which will just add Test to Log.

Problem is that for 2 of my 9 issue types, I didn't even receive an error in Audit log when I create an issue.
Actor of Automation have Administrator permissions in project.

[Charlie Misonne · Accepted solution]

That's strange indeed.

When you do more tests, does it happen again for the same issue types over and over again?

[Kristian Partl]

Yes

[Charlie Misonne]

Any chance those other issue types are using another workflow? You should check if the "create" transition in you workflow triggers an "issue created" event.

Another thing to test: change the trigger of you automation rule to issue edit instead of create and check if the rule is executed when you edit the issues.

[Kristian Partl]

Thanks, that was exactly my problem, in post functions I have had:

Fire a No Notification event that can be processed by the listeners.

Instead of

Fire a Issue Created event that can be processed by the listeners.

[Charlie Misonne]

Glad I could help!

If you really want to use a custom event like No Notification event as a trigger you can use the Multiple Event trigger. You'll see your custom events in the dropdown.