Sole Organization Admin account deactivated after directory sync change — no admin access to org

[Anthony Ramos]

Hi Atlassian Support and Community,

I am currently setting up a trial version of Jira Cloud and made the mistake of not setting up a 2nd Jira admin before setting up security groups. 

No active account currently holds Organization Admin access, and I can prove domain/account ownership.

Thank you for your help,

Tony

[Trudy P Claspill · Accepted solution]

Hello @Anthony Ramos 

Welcome to the Atlassian community.

You can get assistance with that problem by contacting Technical Support through

https://support.atlassian.com/contact/#/

Or by contacting the Licensing support team through

https://www.atlassian.com/company/contact/purchasing-licensing#/

Here we are a user community and don't have access to your Organization so cannot provide direct help to you.

[Anthony Ramos]

Thank you @Trudy P Claspill , I will give this a try.

[Anthony Ramos]

Apologies for the late reply/Accept on your answer.

Thank you very much for the help.

Tony

[Arkadiusz Wroblewski]

Hello @Anthony Ramos 

Yep, that's a common problem. Even official documentation from Atlassian advises a second admin.

Billing support as provided link from @Trudy P Claspill  should help you, but be ready to provide proof of ownership as it will be asked.

Best,

Arek 🤠 

[Anthony Ramos]

@Arkadiusz Wroblewski Thank you, this was one of those Oh Shoot as I was clicking on save. Will definitely set up a 2nd admin once I am back in.