Hey all,
Is there a smart value I can use to determine who last edited a ticket?
I've written an automation to alert me when a particular field was changed and I'd love it if I could find out who changed it. I know I can look it up in the history of the ticket, but knowing it via the email would help me decide whether I even need to bother.
Thanks :)
Hi @[deleted] ,
You can try
{{initiator.displayName}}
Regards, Marco Brundel
Hi @[deleted]
Marco's suggestion will help when the trigger is for the field you wanted to watch, such as Field Value Changed: Description.
There are small number of fields for which rules cannot detect a change. If you explain the specific field you want to watch, the community can help confirm this for you. Thanks!
Best regards,
Bill
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
This is perfect, thanks @Marco Brundel :)
It was the Sprint field I needed @Bill Sheboy
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.