Smart Field Value on Jira Assets Object

[Denis Dzankovic :)]

I am creating a Automation that, when manually triggered, will create a ticket in a separate Jira project and link the two together. I have successfully completed that leg.

I am running into the issue that I cannot port over a specific custom field to the newly created ticket. In particular, this custom field links to a Jira Assets object (a laptop device).

I thought I was on the right track and was able to get a result using {{issue.customfield_13193}}, but that only populates the object Key, and not the actual text field I'm looking for (serial number).

Atlassian documentation did point me in the direction of {{object.something}}, but that doesn't seem to be working for me.

[Dirk Ronsmans]

Hey @Denis Dzankovic :) ,

Just to be clear, in the new project you are not using the same custom field but rather a different text field where you wish to put the Serial Number attribute?

have you tried {{issue.customfield_13193.Serial Number}} ?

Normally you can reach the attributes (on Cloud) by just placing the attribute name behind the field. (you can always test that by using the "Log" action

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/