Slack integration can no longer select individual states in "Issue transitioned to"

[Raman Gupta]

When attempting to set up slack notifications for my project - for the 'Issue transitioned to' field it only allows 'All' or 'None'. If i individually select the status from the picklist, it just automatically chooses the 'All' option

Same issue as https://community.atlassian.com/t5/Jira-questions/Slack-notifications-can-only-select-All-or-None-status-for-Issue/qaq-p/1025542.

I have tried to load the page in an Incognito window as suggested in that post, but have the same problem in there.

[Raman Gupta · Accepted solution]

FYI, for anyone searching this in the future, this is a confirmed bug in JIRA. The public bug report created as a result of my support case is https://jira.atlassian.com/browse/API-71. It also contains a work-around.

[Petter Gonçalves]

Thank you very much for sharing the outcome of your issue, Raman!

[Petter Gonçalves]

Hello Raman,

I hope you are having a nice day.

The integration is also properly working in my Jira site, so I believe that maybe you are facing a browser error or incompatibility that has not been solved by the incognito mode. What is the browser you are using?

I would try the following:

- Try to clear your browser cache and restart your computer

- Try to use a different browser

- Check if other users on your JIRA instance are facing the same problem

- Check if you are able to select the status from other computers

- Check and provide us with any errors displaying the browser JavaScript Console

Let me know if this information helps.

[Raman Gupta]

- Try to clear your browser cache and restart your computer

Tried that already.

- Try to use a different browser

Normally use Chrome. Tried Firefox, same issue.

- Check if you are able to select the status from other computers

Normally use Linux. Tried Chrome Windows, same issue.

- Check and provide us with any errors displaying the browser JavaScript Console

This is what shows up in the Firefox console when I try to select an individual status:

TypeError: Invalid attempt to spread non-iterable instance 9.07b20014.js:1:44522    G https://jira-slack-integration.prod.atl-paas.net/9.07b20014.js:1
    G https://jira-slack-integration.prod.atl-paas.net/9.07b20014.js:1
    <anonymous> https://jira-slack-integration.prod.atl-paas.net/9.07b20014.js:1
    handleIssueTransitionStatus https://jira-slack-integration.prod.atl-paas.net/9.07b20014.js:1
    handleItemClick https://jira-slack-integration.prod.atl-paas.net/9.07b20014.js:1
    onClick https://jira-slack-integration.prod.atl-paas.net/9.07b20014.js:1
    handleItemActivated https://jira-slack-integration.prod.atl-paas.net/3.a99ab772.js:1
    e https://jira-slack-integration.prod.atl-paas.net/3.a99ab772.js:1
    onClick https://jira-slack-integration.prod.atl-paas.net/3.a99ab772.js:1
    e https://jira-slack-integration.prod.atl-paas.net/3.a99ab772.js:1
    p https://jira-slack-integration.prod.atl-paas.net/main.0269a018.js:86
    p https://jira-slack-integration.prod.atl-paas.net/main.0269a018.js:86
    k https://jira-slack-integration.prod.atl-paas.net/main.0269a018.js:86
    k https://jira-slack-integration.prod.atl-paas.net/main.0269a018.js:86
    j https://jira-slack-integration.prod.atl-paas.net/main.0269a018.js:86
    O https://jira-slack-integration.prod.atl-paas.net/main.0269a018.js:86
    I https://jira-slack-integration.prod.atl-paas.net/main.0269a018.js:86
    En https://jira-slack-integration.prod.atl-paas.net/main.0269a018.js:86
    Na https://jira-slack-integration.prod.atl-paas.net/main.0269a018.js:86
    Dt https://jira-slack-integration.prod.atl-paas.net/main.0269a018.js:86
    jn https://jira-slack-integration.prod.atl-paas.net/main.0269a018.js:86
    Ra https://jira-slack-integration.prod.atl-paas.net/main.0269a018.js:86
    Tn https://jira-slack-integration.prod.atl-paas.net/main.0269a018.js:86
    Tn self-hosted:1019
    r https://jira-slack-integration.prod.atl-paas.net/main.0269a018.js:65

I get a similar error in Chrome:

main.0269a018.js:65 Uncaught TypeError: Invalid attempt to spread non-iterable instance
at 9.07b20014.js:1
at G (9.07b20014.js:1)
at 9.07b20014.js:1
at Object.n.handleIssueTransitionStatus [as onSelect] (9.07b20014.js:1)
at t.n.handleItemClick (9.07b20014.js:1)
at Object.onClick (9.07b20014.js:1)
at t.handleItemActivated (3.a99ab772.js:1)
at e (3.a99ab772.js:1)
at 3.a99ab772.js:1
at e (3.a99ab772.js:1)
at Object.<anonymous> (main.0269a018.js:86)
at p (main.0269a018.js:86)
at main.0269a018.js:86
at k (main.0269a018.js:86)
at j (main.0269a018.js:86)
at O (main.0269a018.js:86)
at I (main.0269a018.js:86)
at En (main.0269a018.js:86)
at Na (main.0269a018.js:86)
at Dt (main.0269a018.js:86)
at jn (main.0269a018.js:86)
at Ra (main.0269a018.js:86)
at Tn (main.0269a018.js:86)
at HTMLDocument.r (main.0269a018.js:65)

[Raman Gupta]

Should I raise an issue with Atlassian support, or will this be looked at based on the information provided here?

[Petter Gonçalves]

Hello Raman,

Since I was not able to reproduce your issue in my test instance of JIRA or find any other cases regarding this problem, we recommend you to open a new ticket with Atlassian Support to further troubleshoot it:

- https://support.atlassian.com/contact/

Let us know once you have created it.

[Raman Gupta]

Thank you, I have done this. JST-466203

[Raman Gupta]

FYI, for anyone searching this in the future, this is a confirmed bug in JIRA. The public bug report created as a result of my support case is https://jira.atlassian.com/browse/API-71. It also contains a work-around.