Slack > Jira > Slack Integration

[Crystal Kim]

Hi all!!

We are wanting to use Slack > Jira integration for our ticketing system.

We have set up a Slack workflow so that if someone uses it, it will auto create a Jira. This all works great.

But we want to do some automation back the other way so if we comment on the Jira it copies the comment into the thread of the corresponding Slack workflow post OR if we change the status to Done/Closed, it auto adds an emoji to the corresponding Slack workflow post. 

Is this possible? Thank you so much 

[Germán Morales _ Hiera]

Hi @Crystal Kim, the direction you have (Slack to Jira) is the easy one. Going back from Jira into a specific Slack thread is trickier.

The built-in Send Slack message action in Jira Automation can post to a channel but cannot reply inside an existing thread. Slack threading needs a thread_ts identifier and the native action doesn't expose it.

Two paths:

If channel notifications are enough: the official Jira Cloud for Slack integration already pushes updates when issues get commented or transitioned. No Automation rule needed. That covers most "I want to know what happened" scenarios.

If you need actual threading or emoji reactions: your Slack workflow needs to pass the original message timestamp into a Jira custom field when creating the issue. Then use Send web request in Automation calling the Slack API (chat.postMessage with thread_ts for threaded comments, reactions.add for the emoji on Done/Closed). Requires a Slack Bot Token with the right scopes. Worked example in this community thread: How Can I send a text to a Slack message thread via JIRA automation

[Crystal Kim]

Thank you all for your help! 

[Vronik]

Hi

Look at this, maybe can help you

https://support.atlassian.com/jira-software-cloud/docs/use-jira-cloud-for-slack/

Regards

[Evie Z_]

@Vronik 

Thanks for your post!

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