Slack Panel Questions and Issues
I just integrated Slack and Jira. It appears to be working, however under any issue, the Slack panel shows and there is a constant spinner. The person and the gear icon do not work. I am on Chrome and in the devtools, there are a few script errors when I click on this icons.
Also, what is the "Mentions of this issue"? What should I expect to see? Is there any documentation.
Thank you.
3 answers
Issue Mentions feature
Regarding the "Mentions of this issue" in the sidebar panel, it shows how many times the integration has captured keys or links to the current issue in Slack messages, with the possibility of listing the actual messages.
Note that:
- It does not search Slack for references since there's no such API for that. The bot records mentions in channels it participates.
- The integration checks your Slack permissions when listing those mentions, so you need to have linked your Slack account and have access to the channels where the mentions were made.
How it works
Make sure the integration is properly set up, you have linked your Slack account in Jira, and the bot is in your channel, then mention an issue there, like this:
Note how the bot replies to your message with the issue details. This feature is called unfurling and it also tells you whether the integration is fully set up.
Now, if you refresh the issue view page in Jira, you should see the captured mention there, like the image below:
Finally, clicking on the mention link, a dialog will popup listing the mentions as follows:
In that dialog you can click the links to navigate to Slack, specifically to the message author, workspace, and channel, respectively.
Clicking on the message date/time will take you to the actual message.
You can also delete the mention by moving your mouse over that line and clicking the X icon at the right.
Here is two errors I see, any help is appreciated. We do not block any outbound ports at this time.
Thank you.
Hey, Dina.
By the error message, it seems something wrong is happening when the integration tries to read cookies. We use cookies to store some transient user preferences.
Please, check the following:
- If the error persists if you use a "clean" session, such as using Chrome's incognito mode.
- If the error persists if you use another browser.
One possible cause is if another plugin or Chrome extension is injecting a library that conflicts with the one we use.
Could you please go to the problematic page, open the DevTools' Console, and type the commands below, one at a time?
Cookies;
Cookies.set('SOME_VALUE', true);
Cookies.get('SOME_VALUE', true);
Remember to press Enter/Return after each one of them. You should see something like this:
Please, let us know the results.
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