Site Unavailable Error for Days & Ticket System Cannot Find Our URL

[sales]

Hi everyone,

I need some help because our team is completely blocked. For days now, whenever we try to access our Atlassian Cloud site, we get this exact message:

"Your Atlassian Cloud site is currently unavailable. Please check Atlassian Status for known problems. If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team."

I tried to contact the support team as suggested, but when I fill out the form, the system says it cannot find our URL. Because of this, I am unable to submit the ticket to customer service.

Has anyone experienced this before? Is there any other way to contact support when the system doesn't recognize the URL?

Thanks in advance for your help!

[Anastasiia Dimnych]

Hi @sales,

I am sorry to hear you've been having such a poor experience lately!
I created a ticket with support on your behalf, look for the communications in your email inbox. Ticket key is JST-1312938.

Best,

Anastasiia

[marc -Collabello--Phase Locked-]

Wow, this can be a frustrating experience.  I have requested that somebody from Atlassian support looks at this.