Site URL Already Taken - Seeking Access Recovery for [superpmt2.atlassian.net]

[Yu Che]

Dear Atlassian Support Team,

I am writing to request assistance regarding access to an existing Jira site.

The Issue: I previously created the following URL: http://superpmt2.atlassian.net/

However, when I attempt to log in to Jira now, the system prompts me to set up a new site. When I try to use the URL above, I receive an error message stating that the site name is already taken.

The Challenges:

1. I cannot recall which specific email account or at what time I originally registered this site.

2. I am currently unable to access the administrator dashboard because the system does not recognize my current login as the owner of that specific URL.

My Request: I would like to regain access to this site or, if that is not possible, prove my ownership so that the site can be deactivated or transferred to my current account.

Could you please provide guidance on:

• How I can verify my identity/ownership of this site?

• What information (e.g., past billing info or domain verification) is required to recover this instance?

I am happy to provide any necessary documentation to resolve this ownership conflict.

Best regards,
YuChe

[Trudy Claspill · Accepted solution]

Hello @Yu Che 

Welcome to the Atlassian community.

When was the last time you accessed the site?

Were you using a free subscription?

Atlassian reserves the right to deactivate inactive free subscriptions. They send emails warning about deactivation to the Organization admin. After deactivation the data is held for a period of time before being deleted. It is possible that the site was deactivated and is now in the process of being deleted, or has already been deleted and somebody else set up a new site with that name.

You can contact Atlassian directly to get more assistance by completing and submitting the form here:

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Yu Che]

ok, thank you so much.

[Yu Che]

Hello,

I previously requested to recover the following URL: http://superpmt2.atlassian.net/

I received an email regarding the details I needed to provide. However, too much time may have passed, and when I went to submit the information, I found that the ticket (or post) had already been closed.

Could you please let me know if I can resubmit the relevant information now?

---

Email content:

Adelina Maria Cotora commented:

Hi Yu-Che Hsu,

My name is Adelina, a Senior Customer Advocate from the billing and licensing team and I'll be assisting you moving forward regarding your contact change request.

I understand your concern and I’d be happy to assist you. Here at Atlassian, we take the privacy and security of our customers very seriously. To ensure that we are not making any changes for malicious actors, we need to verify your identity and prove that you are the owner of the Atlassian account superpmt2@yahoo.com.tw

Please provide us with the following information:
{quote}

Display Name: First Name, Last Name
Account’s Creation Date
Subscriptions tied to the Account: Include details such as plan type, payment method, billing cadence, and authorized contacts listed
Screenshots of emails received from Atlassian
{quote}
This information will help us verify your identity and ensure that access is granted to the rightful account owner. We appreciate your understanding and cooperation in this matter.

Thank you,
Adelina
Senior Customer Advocate - EMEA
Learn about Rovo and Teamwork Collection

Currently the status is: 'Working on it'

[Trudy Claspill]

Hello @Yu Che 

Are you not able to reply to the email you received?

Is there a link in that email to View Request?

If you are unable to re-engage through the email you received then you will need to resubmit your request through the web page I mentioned in my original reply.

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Chris Rogers]

Hi @Yu Che

You can try logging in at https://admin.atlassian.com/, which will show you any Atlassian organizations you have access to.   Atlassian Support provides limited support for free plans, but you can try reaching out to see what they can do for you.

[Yu Che]

Thanks for the reply.

I've logged in but still can't find anything regarding the URL:
http://superpmt2.atlassian.net/

Is there another way to identify which account/org it's under?

[Chris Rogers]

If the account you think it's registered to doesn't have access, you can try to request access, and that should generate a notification to whichever address owns the site.

Outside of that, your best bet would be to reach out to Atlassian Support and see what they can do to help.

[Yu Che]

ok, i'm going to conecting to Atlassian Support, thank you.