Hello. I have a list of severities that are used for helpdesk tickets with short descriptions of what each severity means.
To standardise my organisation's classification of severities between the different employees, I would like a multi-column dropdown list where the severities are shown in one column and a description of the respective severity next to it.
Please see the below image, can anyone help me get it done on Jira? I can find such things on other platforms.
To be clear, I do not need a multi-select list or a cascading list. The criteria are not dependent on other field selections and only one severity should be assigned to a ticket. I simply want to display more information in the helpdesk dropdown list.
Thanks for confirming my suspicion, Kian. I wish it were otherwise!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Did you catch the news at Team ‘25? With Loom, Confluence, Atlassian Intelligence, & even Jira 👀, you won’t have to worry about taking meeting notes again… unless you want to. Join us to explore the beta & discover a new way to boost meeting productivity.
Register today!Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.