Since Friday, I no longer receive JIRA notifications?

[Mohammed Khannous]

Hello,

Since Friday (24/08/2018), I no longer receive JIRA notifications. Is this normal?

M. Khannous

[Dave Bosman [Realdolmen]]

Hi @ Mohammed Khannous

If you are not an administrator you should take to your administrator.

He probably made some changes or there is something wrong with the mail server.

If you are the administrator.

• See if the mail settings are still correct. 
• And check the notification screens. 

Regards

Dave

[Mohammed Khannous]

Thanks Dave for the answer,

there are only a few users who have this problem, the others it works well.

Regards

Mohamemd K

[Dave Bosman [Realdolmen]]

hmmm, did you check your spam folder? 

But it can still be the notification settings. for example the users that do not receive the mail are not in a group that is used to the notification scheme. 

[Mohammed Khannous]

Apparently, it only concerns the users of the Quality group.

[Mohammed Khannous]

there is nothing in the spam folder

[Dave Bosman [Realdolmen]]

Are you an administrator that can check the notification scheme? 

If Yes: please see if those people should receive notifications in the scheme.

If No: contact your administrator. 

[Mohammed Khannous]

the administrator tells me that nothing has been changed since friday 24/08, and this is a JIRA problem.

Plaese, can you tell us what has been changed so that the users of the Quality group no longer receive the notifications?

Thank you.

[Dave Bosman [Realdolmen]]

Hi @ Mohammed Khannous

If your admin tells you there where no modifications. How can you expect us to tell you what has been changed. We have no access to your environment !

I am afraid that your administrator will have to sort it out. 

Just saying, that nothing has changed does not automatically mean that nobody changed something. So he really should check all the configuration in the scheme. 

Regards

Dave