Sign in verification codes are never delivered

[한진영]

Hi, Atlassian team.

It would be greatly appreciated if you could help me sign in.

I've read all the FAQs and tried to get the verification code email for re-signing in.

But I never received the notification email. I checked my email settings with our company's IT team, and they were unable to find any spamming or blocking issues with my email.

The funny thing is, I received the password reset email today, but not the verification code email that I tried on the same day (6/9).

Please help me find the way to sign in. 

[John Funk]

Hi @한진영  - Welcome to the Atlassian Community!

You need to open a support ticket with Atlassian to see if your email address is on the Suppression List. 

https://support.atlassian.com/contact/#/

[한진영]

One thing to note is that this is not the account I'm mentioning above.

If you need the account information that I referred to above, please let me know.