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Sign-In Issue

Deusenberry, PJ
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January 31, 2025

I was logging in and I accidentally used my personal gmail account.  I clicked Remember Me.  Now I cannot get it to let me switch my login to the correct email account. 

2 answers

1 accepted

3 votes
Answer accepted
Nikola Perisic
Community Champion
January 31, 2025

Welcome @Deusenberry, PJ 

Clear your cache and history in your browser and try again.

0 votes
Chad Daley
January 31, 2025

Hi @Deusenberry, PJ,

You can solve this by clearing your browser cache/cookies settings which will force the browser to forget your login. 

Assuming you are using Chrome (other browsers should work similarly):

1. Press CTRL+SHIFT+DEL on Windows or CMD+SHIFT+BACKSPACE on Mac and it will bring up the window to delete browsing data.

2. Make sure the box is ticked for "Cookies and other site data."

3. Click "Delete data."

4. Close and re-open your browser and try to login again. 

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