Hi - This is my first post on here.
I'd like to use a dashboard to show my teams SLA conformity as a percentage i.e 95% of incidents raised this month are meeting SLA. Any idea how I'd go about that?
I've tried to use a Rich Filter Gadget (Simple Gauge) to do this, my base filter basically captures all logged incidents logged this month as below
project = X AND issuetype in (Incident) AND created >= startOfMonth() AND created <= endOfMonth()
The Gauge filter is set to "SLAs % Met" - And the SLA set to "Time to Resolution"
The Rich Filter Gadget (Simple Gauge) is showing the SLA for all open issue, it doesn't seem to be counting issues that are close (but created this month), i.e. I know one issue that's closed but has breached the SLA, but dashboard still says 100%.
Please help.
