Setting resolution without resolution screen

[Sadia Aslam]

I want to make a Resolution field appear on the issue screen all the time. During all transitions it would be set to 'unresolved' and It's value should be automatically updated to closed/resolved when Close transition is performed.

Please guide how to achieve it.

Also is it necessary to have resolution screen?

[Joe Pitt]

Resolution Field can't be made optional. DO NOT put the field on any screen except the one presented in the transition where it is to be set. Resolution is a special field in JIRA. It has an initial value of ‘Unresolved’, which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set. Once it is set the issue ID will appear with as strikethrough. If you re-open an issue the transition from closed to reopen needs to have a post function to CLEAR the resolution field to set it back to Unresolved.

[Sloan]

Hi Sadia

You should work with post functions in the workflow. Read this https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html#Advancedworkflowconfiguration-postfunctions

You need to use the post function in transitions "Update Issue Field", update the Resolution to wanted resolutions.

Cheers
Niklas