I have set active=0 for the users in cwd_user table. But it doesn't work even after I restart the JIRA service.
How to set users inactive via SQL? Please help.
As of Jira 8.3.0, you could use an API call:
https://docs.atlassian.com/software/jira/docs/api/REST/8.3.0/#api/2/user-updateUser
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Do not use SQL to do this, it's the worst possible thing you can do, as you can tell, as it's not worked for you.
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