Set up LDAP, Tried to change my username. Now broken

[jennett-wheeler]

Hi,

I had set up Jira with my username (james) and used it personally for a bit.

I just set up LDAP and got it working with the other accounts.

My account remained as an internal account.

I though it would be a good idea to just rename my internal user to james2

However, as soon as I did this, I got logged out and now all I see is:

Forbidden (403)

Encountered a "403 - Forbidden" error while loading this page.

Basic Authentication Failure - Reason : AUTHENTICATION_DENIED

I can't load any page now, not even the login page.

I'm just completely locked out. Tried incognito in case it was cookie based :S

This doesn't seem right.

Any suggestions?

I'm using postgres

[M Amine · Accepted solution]

Have you tried login in with james2? if yes what is the result? 

If you cannot login, try following this troubleshooting guide : link.

[jennett-wheeler]

Thank you, I'm in via recovery mode

[jennett-wheeler]

All sorted. Really appreciate that link.