Set approvers already when creating a ticket

[Raschid Abdul-Nour]

Hi!
We’re having a Team-managed Jira project with an approval process for a certain transition.

My goal is to be able to set future approvers already when creating the ticket.

It seems to me, that by default this is only possible either by specifying default approvers generally for every ticket or by setting approvers after the approval process is started.

So my first question is: Am I right with this assumption?

If yes, what would be the best workaround?
My idea was to create a custom multi-user field (let’s say “Preset Approvers”) which is available from start on to and create an automation that copies the content of this to the approval field, as soon as the transition that triggers the approval happens.

Which brings me to my second question, how do I get this to work? :-D

This is what I tried:


In the audit log it shows it run succesfully, but the users aren't added as approvers.
For the smart value I tried 

{{Preset Approvers.accountId}}
{{Preset Approvers}}
{{Preset Approvers.displayName}}
{{Preset Approvers.key}}

without success.

Any help appreciated, Cheers!

[John Funk]

Hi Raschid - Welcome to the Atlassian Community!

Try doing a copy from that field. Click the 3 dots beside the Approvers field and select Copy. Then select the name of the field.