Service failing to start

[Samir Freelance]

Hello ,

can somebody please tell me how to troubleshoot why Jira service is not starting

evertime i start windows server 2003 i have to go to windows services and click restart on Atlassian jira 4.3.4

and then i will be able to Access Jira in the browser

It shows that the status is started but i am forced to restart the service

Thanks for any help

[Colin Goudie · Accepted solution]

Yes, please check out all the log files. They should tell you the culprit. I was thinking one possibility if you are running SQL server on the same machine, is you may want to set JIRA to a delayed start. You can set that with within the services window, services.msc.

[Samir Freelance]

Colin yes I am using SQL server on the same machine ,Can you tell me how to set a delayed start with the services window?

[Colin Goudie]

Open up the services window by going to Run.. and typing services.msc

Then find your service and double click it, bringing up its property window

On the first tab (called General) there is a parameter called Startup Type which has 4 options.

Select the first, Automatic (Delayed Start)

[Samir Freelance]

I am trying to discover what value to change for JIRA290611223619 in the registry Editor

[Colin Goudie]

What are you doing in the registry editor?

http://www.ghacks.net/2011/01/20/configure-windows-7-services-to-start-delayed/

[Samir Freelance]

Colin in windows server 2003 i i can just see 3 option : automatic,manual,disabled thus there is no option to select ad in win 7 automatic delayed...i can t find it what do you suggest?

[Samir Freelance]

I am using window server 2003 and there is no option to select automatic delaed start as in win 7

what do you suggest?

[Colin Goudie]

Ah ok, understand.

http://www.petri.co.il/delay_services_in_windows_2000_xp_2003.htm

What about trying to add SQL Server as a dependency to JIRA using the registry

[Samir Freelance]

I will try to add Sql Server as a dependancy to Jira and get back to you soon to mark as resolved

[Samir Freelance]

Collin , i can see only Tcpip Afd as dependancy how to add sql server

i will be thankful if you can provide me more details or walkthrough

Thanks

[Samir Freelance]

done added SQL server as dependancy and it works fine..thank you four your support Collin

[Jeremy Largman]

Samir,

There's a error log called jakarta-service.log in the log folder. Check that out. Is there anything in there?