Service Desk Automation

[David Allaway]

In the service desk automation, I've created a new rule "Auto close after 3 days".  The rule fires correctly on the condition and I have two actions.  The first is to add a comment and the second is to "transition the issue to resolve".  The comment appears, but the service desk ticket remains open. I've tried various transition statuses, but none seem to work so I'm a bit stumped if someone could help please that would be appreciated.

[Kat Warner · Accepted solution]

Are there mandatory fields on the Resolve action that are not being filled in (like Resolution)?

That is the first thing I would check.

[David Allaway]

Thanks Kat - I think that may be it, but when I choose Edit Issue, Resolution is not in Field drop down list so I'm not able to set it.