Server hangup while accessing from the URL

[Mohamed Medhat]

I installed JIRA server on a google cloud ubunto 16.04 machine, and connected to via SSH key through localhost:8080 and it works fine, the problem is while connecting to it using the main URL which is jira.eye-ltd.com it always gives me SERVER HANGUP and nothing more, when i check the log i can see this error 

org.apache.http.conn.ConnectTimeoutException: Connect to jira.eye-ltd.com:80 [jira.eye-ltd.com/35.202.68.41] failed: connect timed out

Caused by: java.net.SocketTimeoutException: connect timed out

What could be the problem? and how to solve it?

[Vickey Palzor Lepcha]

Were you ever able to access JIRA using the ip address and port of the server where JIRA is running ( most probably 8080) ?

If this is also not accessible - you'll need to fix this first.

[Mohamed Medhat]

@Vickey Palzor Lepcha I tried to open http://35.202.68.41:8080/ in the browser but the site can't be reached, so what should I do to fix this?

[Vickey Palzor Lepcha]

I think you will have to get back to the basics of application. I don't think the process is even running at the moment.

Can you check your java processes that are running and see if JIRA is running or not.

[Bastian Stehmann]

Hi @Mohamed Medhat ,

I think jira can reach itself via the public url.

Can you check, if you can reach that url from the server itself.

[Mohamed Medhat]

Hi Bastian,

Thanks for your reply,

I need to know what do you mean by the server itself, do you mean the server ip? I tried to reach it by the server IP but didn't reach it as well, they both give me Server hangup.

Also do you mean by the public URL jira.eye-ltd.com? because that's the one that is not working.

Thanks

[Mohamed Medhat]

After few hours of searching and trying several things, now the error changed to be 

org.apache.http.conn.HttpHostConnectException: Connect to jira.eye-ltd.com:80 [jira.eye-ltd.com/35.202.68.41] failed: Connection refused (Connection refused)

at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:159)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
at com.atlassian.troubleshooting.jira.healthcheck.support.GadgetFeedUrlHealthCheck.check(GadgetFeedUrlHealthCheck.java:56)
at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.net.ConnectException: Connection refused (Connection refused)
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:75)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)

Hope anyone can help :)

Thanks