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Sending requests by email: Issue is created but confirmation email is not sent

Zak Cooper
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February 4, 2019

Hi, 

I recently set up a board to keep an eye on tickets, so that we can polish any bug reports and move them over to the developer's boards. 

For the life of me, I can't seem to get the notifications working. 

What I wish to happen : 

Email is caught via SMTP and an issue is created in the "project" [working]
A notification email is sent out to all those needed to know [not working]

 

I've tried adding everyone to admin, I've checked notification settings, I just can't seem to find the answer to this. Any help would be appreciated. 


Edit : this is jira board not service desk. id really rather not have to use an entirely new product just for 1 notification if possible. 

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