Sending Ticket Data With Bulk

[Gor Greyan]

Hi, Dear Community.

I have the following situation.

I am sending my ticket data to the external Database via Webhook with JSON.

It is being sent per ticket, but I want to send all tickets data at once.

For the e-mail sending, I have the automation and using {{#issues}} {{/}} this in the e-mail format, also the checkbox is set in the bulk operation, and it is working for e-mails.

But for the Webhook, it didn't work. I put the audit log, it is being shown that all tickets information is being printed, but the external datasource is getting it per ticket.

Please help, how to achieve that.

[Jovânio Junior]

You're using Jira Automation to send ticket data to an external database via Webhook.
When sending in bulk, emails correctly include all tickets using {{#issues}} ... {{/issues}}.
However, the webhook sends one ticket per request, instead of sending all issues in a single JSON payload.

To send all issues in one webhook request, you need to:

Use a trigger that supports bulk processing, like:

Manual trigger (with bulk selection)

Scheduled trigger (with JQL returning multiple issues)

In the webhook body, format the JSON using {{#issues}} to loop through the issues:




Place the Webhook action outside any per-issue loop, so it's executed once with the full list.