Send email when task moves to specific status

[David Jackson]

Hi 

I would like to send out an email to the task reporter when their task is ready to test. (When status changes to Test)

Ideally this should resend every 24 hours until the task has been marked Passed / Done etc 

Can anyone point me in right direction 

[Alexis Robert · Accepted solution]

Hi @David Jackson , 

you can achieve this with Automation for Jira, as it's available on all Jira Cloud sites : https://www.atlassian.com/software/jira/features/automation

Thanks to Automation, you can create rules with specific triggers. In your case, the trigger would be "Issue Transitioned" and you could then choose "Send an email" as an action.

Let me know if this helps, 

--Alexis

[Jack Brickey]

agree but a couple of considerations when implementing here.

If you want to do this daily then choose "Scheduled" trigger and run it daily. You will want some condition that will allow you to not send the email as I suspect you don't want to spam the reporter unnecessarily. For example maybe you have two statuses: "ready for test" which equates to sending reminder to test email, and "testing" in which case the email should not go out.

[Zoryana Bohutska _SaaSJet_]

Hi @David Jackson In addition to the above solutions, you can consider another - SLA Time and Report.

It lets you set a notification for issues that in the status you need. To achieve it, you need to set SLA conditions in your case - statuses. You can then set triggers: minimum time goal(1-5 minutes) and action for overdue issues - notify the user in a comment.

I`ve tried to show you how you can configure this app for you in the screenshot.

[Gökçe Gürsel {Appfire}]

Hi @David Jackson ,

You can use Time to SLA for this.

You can set an SLA to start when the issue transitions to Test status and end when the issue transitions to Done status. You can set an SLA Goal that suits your needs.

After this, you can set up a notification for this SLA and configure it to repeat every 24h. You can also add an additional notifier that allows you to send more frequent notifiers if the SLA is breached. This way, you can be sure that no issues left open too long.

Time to SLA works with Jira Software, Core, and Service Desk projects.

Please let me know if you have further questions.

Cheers,

Gökçe

Please note that I'm one of the members of the Snapbytes team.