Send email notification when Google Form is filled out
Hi team,
Hope you're having a good day!
I need your expertise with a setup issue. I have two team-managed Jira projects, each linked to a different Google Form. Both are set up with an automation rule to create a Jira issue when the form is submitted, and that part works great.
The problem is that Project #1 sends a beautifully formatted email notification to a distribution list every time a new issue is created (see the first screenshot).
I've dug into Jira's automation rules, notifications, and even the Google Apps Script code, but I can't find where this email is coming from. My guess is that an ex employee might have set it up with something like Zapier.
I need Project #2 to send an email with the exact same format, but when I try to configure it, the email comes out as plain text instead (see the second screenshot).
Do you know how I can set up Project #2 to send a formatted email like Project #1 does?
Thanks a lot for your help.
Best,
Ariel.