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Send Automated Emails

Monica
Contributor
July 21, 2023

Hi All, here is my task at hand.

We want to see if there is an option to send an email to either one or more individuals based on the ticket we close.

Not sure if this is an option within Jira. Any assistance will be greatly appreciated.

2 answers

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Answer accepted
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 21, 2023

Hi Monica,

You should be able to do that with the Automation for Jira app. Create a trigger based on Issue Transitioned and then add a new action for Send Email. 

Monica
Contributor
July 23, 2023

Hi John, thank you so much for this!! This I think "almost" gets me where I need to be. I assume there is no possible way to have another "check" or "criteria" where I can have that email go ONLY if a certain value is listed in one of my fields of my Jira ticket?

Again, thank you!!

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 24, 2023

Certainly - just add a Condition before the email is sent. 

0 votes
Cassie the Jira Mechanic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 21, 2023

Monica, 
As John mentioned you can do this with automation it would look like this:automation_email_transition2.JPG

automation_email_transition.JPG

Additionally, when you configure the emails above you can use this list of 'smart values' to show data from your ticket into your email body or title easily. 

Jira smart values - issues | Cloud automation Cloud | Atlassian Support

Hope this helps you set it up!

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