Select List Filtering - Error occurred communicating with the server

[Marc Fukuda]

Every time I try to filter on Select List (single or multiple) custom field, I am getting this error:

Error occurred communicating with the server. Please reload the page and try.

It started a couple days ago.  It seems to coincide with when I created a few new Select List fields, but they were just some basic Yes/No fields.  I am seeing the error on all Select List fields, not just the new ones.

This is the start of the log I am seeing:

/rest/issueNav/1/issueTable [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: java.lang.NullPointerException
com.atlassian.cache.CacheException: java.lang.NullPointerException
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:212)
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:163)
at com.atlassian.jira.issue.customfields.manager.CachedOptionsManager.findByOptionValue(CachedOptionsManager.java:88)
at com.atlassian.jira.jql.util.JqlSelectOptionsUtil.getOptionFromString(JqlSelectOptionsUtil.java:174)
at com.atlassian.jira.jql.util.JqlSelectOptionsUtil.getOptions(JqlSelectOptionsUtil.java:119)
at com.atlassian.jira.jql.util.JqlSelectOptionsUtil.getOptions(JqlSelectOptionsUtil.java:80)
at com.atlassian.jira.jql.validator.SelectCustomFieldValidator.getOptionsFromLiteral(SelectCustomFieldValidator.java:76)
at com.atlassian.jira.jql.validator.SelectCustomFieldValidator.validateValues(SelectCustomFieldValidator.java:62)
at com.atlassian.jira.jql.validator.SelectCustomFieldValidator.validate(SelectCustomFieldValidator.java:44)
at com.atlassian.jira.jql.validator.ValidatorVisitor.validateClause(ValidatorVisitor.java:132)
at com.atlassian.jira.jql.validator.ValidatorVisitor.visit(ValidatorVisitor.java:73)
at com.atlassian.jira.jql.validator.ValidatorVisitor.visit(ValidatorVisitor.java:36)
at com.atlassian.query.clause.TerminalClauseImpl.accept(TerminalClauseImpl.java:143)
at com.atlassian.jira.bc.issue.search.DefaultSearchService.validateQuery(DefaultSearchService.java:266)

I have already restarted jira and re-indexed, but that did not help.

Anyone have an idea what I need to looks at?

[Angélica Luz · Accepted solution]

Hi Marc,

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on ticket instead.
Once the ticket is resolved, feel free to share the resolution with us to help other community members that may face the same issue.

Regards,
Angélica

[Marc Fukuda]

This KB article resolved my issue:

https://confluence.atlassian.com/jirakb/searching-by-a-custom-field-with-invalid-value-option-results-in-nullpointerexception-on-customfields-manager-defaultoptionsmanagerdefault-223224206.html