See all DONE Issues / Tasks in Board + Summary, regardless of when they were completed

[Ioana Neagoe]

Hello.

When it comes to team projects, how can we configure DONE Issues / Tasks so that they can always be visualized as part of the Board + Summary, not just in the List, Calendar and Timeline sections? 

Unless the Issues / Tasks were completed recently, they no longer show up and are not counted in the Summary Status Overview, which is a problem for the team leaders / managers in terms of keeping track of the team's activity, productivity, as well as the overall workload & workflow.

Can we adjust the settings / features in the Standard Plan so that Issues / Tasks can appear past de 14-day mark? Where and how can this change be made?

Thank you in advance and kind regards.

[Trudy Claspill · Accepted solution]

Hello @Ioana Neagoe 

Welcome to the Atlassian community.

It is not currently possible to change the automatic hiding of completed issues in Team Managed projects. There is a change request about that to which you can add your vote:

https://jira.atlassian.com/browse/JSWCLOUD-21257

[Ioana Neagoe]

Good morning, Trudy & all.

First and foremost, thank you for your prompt reply.

On a different note, I must also point out the fact that we were very impressed with the quick action taken by Atlassian to make this requested adjustement and extend the display time of DONE items in the Board view.

Indeed, we have noticed that it is now possible to select between 4 options when it comes to visualizing tasks / issues in this section (for up to 60 days). This is definitely very helpful and enables us to configure each project accordingly.

Thank you again for your assistance and regards.

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[Ioana Neagoe]

Hello.

I am writing because I have another query in terms of the JIRA team projects. 

As Admin of the domain, is there any way that I can configure the Board view so that any change or adjustment I make applies to all members involved immediately?

What I mean is that I was the one who set up all the projects from the get-go and each corresponding team is able to view the content as I initially configured it.

Nonetheless, since then I have added and deleted certain fields, depending on the specific requirements related to each project and as per emerging needs. 

Yet, when it comes to the Board view, the customized cards I have selected to be displayed in each case do not show up for the team(s).

What can I, as Admin, do about this besides sitting down with every team member to customize the cards in order to ensure their display of each project coincides with mine?

I have included below a screenshot as an example of my Board view for one project which is not in line with that of the team, given that theirs consists of ''Issue Type', 'Key', 'Label' and other fields which I have excluded / disabled since.

I am looking forward to hearing from you.

Thank you beforehand and kind regards.

[Trudy Claspill]

Hello @Ioana Neagoe 

At this time card customization in Jira Business/Work Management projects is a user-specific configuration. There is an unaddressed change request to be able to apply the customization at the project level so all users see the same.

https://jira.atlassian.com/browse/JWMCLOUD-320