Search bar on board will not recognize ticket #

[Luke Jarvis]

Hello,

When trying to search for a specific ticket by #, the search functionality is not working. We are able to look up ticket #'s via the backlog but not on the main board. All other search functionality is working, such as by ticket name/title.

[Oleksii Melnyk]

Hi @Luke Jarvis 

Do you use ABC-123 format or just 123?

[Luke Jarvis]

SAKIIO-### is the current format. Even when I type "SAK", none of the tickets will appear. 

[Oleksii Melnyk]

What happens if you don't fill in the search field? Do you see any tickets?

[Oleksii Melnyk]

@Luke Jarvis can you make a screenshot?

[Luke Jarvis]

This snip has two images. The top is when searching "SA" and the bottom is when searching "SAK". 

@Oleksii Melnyk 

[Oleksii Melnyk]

So it works partially. Is there a similar problem in other projects?

If you enter more than 3 characters, will the search work?

@Luke Jarvis 

[Luke Jarvis]

It works for searching the title of a ticket. But not the ticket number formatted "ABC-123". As mentioned, this functionality still works when in backlog or list, just not the board. @Oleksii Melnyk 

[Oleksii Melnyk]

From your description it looks like a bug. I checked it on my instance and the search works fine. Maybe you should open a ticket for Atlassian support.

https://support.atlassian.com/contact/#/