Scriptrunner - Removing all comments from a specific user without sending ticket update notification

[Michael]

Hi everyone,

I'm trying to remove all the comments within our Jira instance from "testUser1" while preventing Jira from sending out the normal "ticket update notification" email.

Is there a way to do this? I've been able to find all the comments the user submitted via JQL, but I'm assuming there would need to be a script run within the Script Console.

Any help would be greatly appreciated!

Thanks,

Mike

[Nic Brough -Adaptavist-]

You can do this without notifications if you get a bit clever with custom events.

If you create a new custom event (call it something obvious like "do not use me"), and do not set it to do anything in notification schemes, you can use the CommentService.deleteComment and fire that event - no notifications will be sent.

[Michael]

Thanks @Nic Brough -Adaptavist-

That should work perfectly, but how would I setup that specific event for a specific user? (In this case "testUser1")

Thanks,

Mike

[Nic Brough -Adaptavist-]

Events are things that happen in Jira, they don't have anything to do with users.

[Joe Pitt]

Do it on weekends or other time when people aren't using Jira. Change the notification scheme with one that doesn't send notifications for comments, edit, or updates. Run the script and change the notification scheme back. 

[Michael]

Hi @Joe Pitt

I'm currently looking for a script that would do both at the same time so we wouldn't have to change the notification scheme.

If we have to change the notification scheme that would be ok - but we would still need to find a script that would remove all comments.

Do you have any suggestions where I would be able to find one?

Thanks,

Mike

[Joe Pitt]

No. I don't use scripting. I guess I misread and thought you had script to find and delete them, but didn't want notifications.