ScriptRunner Suppress Email on Escalation Service

[MikeS]

I have a custom escalation service that is calculating and setting a custom field using a issueInputParameters.addCustomFieldValue() call. The script runs every 30 minutes and I would like to avoid sending an email every time it runs.  Is there any way to update the field(s) without sending the update email?

[Steven F Behnke · Accepted solution]

Do you call IssueService.update(ApplicationUser user, IssueInputParameters input) yourself? If so, instead use IssueService.update(Applicationuser user, IssueInputParameters input, EventDispatchOption.DO_NOT_DISPATCH, boolean false)

If you aren't calling IssueService.Update yourself, then you'll have to handle all the calls to issueservice and issueinputparameters yourself. 

[MikeS]

Thanks that did it.  Here is the generic code syntax I used:

import com.atlassian.jira.bc.issue.IssueService
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.IssueInputParameters
import com.atlassian.jira.issue.customfields.manager.OptionsManager

IssueService issueService = ComponentAccessor.getComponent(IssueService);
def customFieldManager = ComponentAccessor.getComponent(CustomFieldManager);
def optionsManager = ComponentAccessor.getComponent(OptionsManager);
IssueInputParameters issueInputParameters = issueService.newIssueInputParameters()

def user = ComponentAccessor.getJiraAuthenticationContext().loggedInUser
def issue = issue;
def cfPI = customFieldManager.getCustomFieldObjects(issue).find {it.name == "Priority Index"};
issueInputParameters.addCustomFieldValue(cfPI.id, 10.toString());

def update = issueService.validateUpdate(user, issue.id, issueInputParameters)
issueService.update(user, update, com.atlassian.jira.event.type.EventDispatchOption.DO_NOT_DISPATCH, true);

[Steven F Behnke]

Happy to help! :)