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Scoped token not returning tickets using API JQL

Dor Avitan
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January 22, 2026

Hey, 

I've been trying to send an api JQL query to JIRA. 
When I use a regular token, everything works wonderful. 
When I use a scoped token, Im able to authenticate, but I'm not getting any results (empty tickets list). 
I've tried: 

  1. Classic scope - read. 
  2. Granular scope - enable all read items. 
  3. Using the `https://organiztion.atlassian.net/rest/api/3/search/jqlendpoint using GET and POST.
  4. using the `https://api.atlassian.com/ex/jira/['CLOUD_ID']/rest/api/3/search/jql with POST. 

 

It all amounts to the same result - Status Code: 200
{
"issues": [],
"isLast": true
}

The same JQL, with a regular token / going directly to the link using my SSO, produces 1000+ results. 

What am i doing wrong ? 

 

 

 

1 answer

0 votes
Matteo Vecchiato
Community Champion
January 25, 2026

Hi @Dor Avitan ,

Welcome to Atlassian community and thank you for your post.

The v3 api requires some changes in the body request about pagination.

Have you already checked the following post?

https://community.atlassian.com/forums/Jira-questions/API-PAGINATION-JIRA-V3/qaq-p/3120467 

https://community.atlassian.com/forums/Jira-questions/Get-total-on-search-API-for-issues-using-JQL/qaq-p/3115617 

Hope it helps

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