SSO failed, can't login as admin at all!

[JayHay]

Our org is getting an "assertion expired" error when logging in to Jira via SSO. They say "just create a ticket and we can help" but how are you supposed to do that if you're not able to log in? Can someone from the Atlassian team create the ticket for us?

[JayHay · Accepted solution]

Atlassian support contacted me and send me a password less link :D! Back in!

[Andy Heinzer]

Hi @JacobH 

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-433528

[JayHay]

@Osvaldo Rubio Need help urgently please!!

[Kai Becker]

@JacobH  I would recommend raising a support request as soon as possible: https://support.atlassian.com/contact/

[JayHay]

Sadly icant because SSO is looping me around and I am the admin. I tried to use the rescue email as well but it loops me back to SSO 😭

[Trudy Claspill]

Hello @JacobH 

Welcome to the Atlassian community.

I have flagged your post to raise it to the attention of Atlassian Team members. You should hear from them within 2 business days.

[JayHay]

Thank you! I have over 1500 users impacted at the moment :(