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SSO Locked out

Matt Lindsey
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 26, 2025

Accidentally clicked enforce SSO when okta wasn't fully ready, unable to get back into my Atlasian admin account, unable to reach support either. I am the only admin, my account is domain verified. I had google as my sign in method before but it won't allow me to use it now. 

We're having trouble logging you in. There seems to be an issue with your identity provider. Wait a few moments, then try again.

Error: 3949f5e1-7110-43d1-b593-6be226636b2e

When I try to create a ticket:

Get help from your site admin

 

If you need technical support, ask your site admin to file a request on your behalf. Only Jira Software admins, billing contacts, and technical contacts can create support requests for Jira Software.



1 answer

0 votes
Brant Schroeder
Community Champion
September 26, 2025

@Matt Lindsey Welcome to the Atlassian community

I have escalated this to Atlassian support.

Matt Lindsey
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 26, 2025

Thank you! 

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